Delivering Happiness

- Pay brand-new employees $2,000 to quit- Make customer service the responsibility of the entire company-not just a department- Focus on company culture as the #1 priority- Apply research from the science of happiness to running a business- Help employees grow-both personally and professionally- Seek to change the world- Oh, and make money too . . .Sound crazy? It''s all standard operating procedure at Zappos, the online retailer that''s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine''s annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Times and Wall Street Journal bestseller

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