Sustainable Customer Experience Design

Autor Robert Graysmith, Frans Melissen

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Gump: Jsme dvojka

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and… Přejít na celý popis

Šest těl v rozpadlé kapli, pachatel beze stop. Komisař Venturi a kriminoložka Olivia rozplétají případ, který je osobnější, než se zdá. Vrah má totiž s oběťmi znepokojivý vztah... Více informací

The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach.

Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.